Automotive Service Advisor

Location: Waterford MI

Industry: Automotive
Occupational Category: 41-3000 Sales Representatives, Services
Hours: Full-time, 40 hours per week

Description: Steve's European Automotive seeks a full-time Service Advisor to act as a liaison between the customer and technicians, facilitating the repair process.

Responsibilities:

  • Greet clients
  • Record service needed from clients
  • Schedule appointments
  • Conduct post-repair follow-up
  • Generate estimates
  • Facilitate repair process
  • Explain all completed work and charges to your customer
  • Handle service complaints

Experience requirements:

  • Minimum 1 year experience with customer service

Desired Skills:

  • Automotive knowledge
  • Able to type 50 WPM
  • Computer experience
  • Experience using Windows and MS Office
  • Valid driver's license
  • Able to drive a vehicle with a manual transmission
  • Drug-free

Qualifications:

  • Ability to work in a team environment
  • Highly motivated
  • Learns quickly

Benefits:

  • Steve's European Automotive provides top-tier employee compensation benefits including: Medical, Life, Dental
  • Health insurance w/ Dental and Vision
  • 401K retirement plan
  • Paid vacation and holidays
  • Provided uniforms
  • Continued paid training

Incentives:

  • Performance-based bonus plan, annual end of the year celebration, annual picnic/camp out, 5-day work week (no weekends)

Date Posted: 2024-4-10